> ## Documentation Index
> Fetch the complete documentation index at: https://graine.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Templates

> Pre-built templates for common use cases

## Overview

Templates provide pre-configured agents optimized for specific use cases. Start with a template and customize it to match your needs.

## Available Templates

### Customer Support

**Perfect for**: Customer service teams, helpdesks, technical support

**Pre-configured with**:

* Professional greeting and introduction
* Common FAQ structure
* Issue troubleshooting flow
* Escalation paths
* Ticket creation prompts

**Use Cases**:

* Technical support calls
* Product inquiries
* Order status checks
* General customer service

<Card title="Create Support Agent" icon="headset" href="/quickstart">
  Get started with customer support template
</Card>

***

### Sales Assistant

**Perfect for**: Sales teams, lead qualification, outbound calling

**Pre-configured with**:

* Engaging introduction
* Qualifying questions
* Product presentation structure
* Objection handling
* Appointment booking flow

**Use Cases**:

* Lead qualification
* Product demos
* Sales follow-ups
* Appointment setting

***

### Appointment Booking

**Perfect for**: Clinics, salons, service providers, consultants

**Pre-configured with**:

* Availability checking
* Slot confirmation
* Appointment details collection
* Confirmation and reminders
* Rescheduling handling

**Use Cases**:

* Medical appointments
* Beauty/spa bookings
* Consultation scheduling
* Service appointments

***

### Survey & Feedback

**Perfect for**: Market research, customer feedback, satisfaction surveys

**Pre-configured with**:

* Structured question flow
* Rating scales
* Open-ended questions
* Thank you messaging
* Data collection

**Use Cases**:

* Customer satisfaction surveys
* Product feedback
* Market research
* Post-service follow-ups

## Using Templates

<Steps>
  <Step title="Select Template">
    During agent creation, choose from available templates
  </Step>

  <Step title="Customize">
    Modify the template to match your specific needs: - Update company name -
    Adjust questions - Add your FAQs - Customize greeting
  </Step>

  <Step title="Test">Test the agent with your use case</Step>

  <Step title="Deploy">
    Launch when ready
  </Step>
</Steps>

## Template Customization

All templates can be fully customized:

* **Greeting & Introduction**: Match your brand voice
* **Questions**: Add/remove/modify as needed
* **FAQs**: Replace with your common questions
* **Flow**: Adjust conversation structure
* **Voice**: Choose any available voice
* **Language**: Select from 10+ languages

<Tip>Templates save setup time while remaining fully customizable</Tip>

## Best Practices

<AccordionGroup>
  <Accordion title="Start with the Closest Template">
    Choose the template that most closely matches your use case, even if it's not perfect
  </Accordion>

  <Accordion title="Customize Gradually">
    Make incremental changes and test after each modification
  </Accordion>

  <Accordion title="Test with Real Scenarios">
    Use actual customer scenarios when testing template modifications
  </Accordion>

  <Accordion title="Keep What Works">
    Templates are battle-tested. Keep proven elements unless you have a specific reason to change them
  </Accordion>
</AccordionGroup>

## Creating Without a Template

You can also create agents from scratch:

1. Skip template selection
2. Build your agent configuration step-by-step
3. Full control over every aspect

<Note>
  Creating from scratch gives maximum flexibility but requires more setup time
</Note>

## Next Steps

<CardGroup cols={2}>
  <Card title="Create Agent" icon="robot" href="/features/agent-creation">
    Start with a template
  </Card>

  <Card title="Configuration Guide" icon="gear" href="/features/agent-configuration">
    Learn how to customize templates
  </Card>
</CardGroup>