> ## Documentation Index
> Fetch the complete documentation index at: https://graine.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Platform Overview

> Comprehensive guide to Graine AI platform features and capabilities

## What is Graine AI?

Graine AI is an enterprise-grade conversational AI platform designed to help businesses automate voice interactions at scale. Whether you need customer support, sales automation, or appointment scheduling, Graine AI provides the tools to build and deploy intelligent voice agents.

## Core Capabilities

### 1. Voice Agent Creation

Create custom voice agents tailored to your specific needs:

* **Multi-language Support**: 10+ languages including English, Hindi, Tamil, Malayalam, and more
* **Natural Voice Selection**: Choose from male and female voice profiles
* **Customizable Personality**: Define how your agent speaks and behaves
* **Template Library**: Start with pre-built templates for common use cases

[Learn More →](/features/agent-creation)

### 2. Campaign Management

Run targeted voice campaigns with precision:

* **Bulk Upload**: Import thousands of contacts via CSV
* **Custom Variables**: Personalize conversations for each recipient
* **Smart Scheduling**: Schedule campaigns with date/time control
* **Real-time Monitoring**: Track campaign progress live

[Learn More →](/campaigns/overview)

### 3. Knowledge Base Integration

Empower your agents with contextual information:

* **Document Upload**: Support for PDF, TXT, DOCX, CSV
* **Collections**: Organize documents by topic or category
* **Agent Assignment**: Link specific knowledge to agents
* **Automatic Indexing**: Fast semantic search

[Learn More →](/knowledge-base/overview)

### 4. Tools & Integrations

Connect your agents to external systems:

<CardGroup cols={2}>
  <Card title="MCP Tools" icon="plug" href="/integrations/mcp-tools">
    Connect to APIs and external services
  </Card>

  <Card title="WhatsApp Integration" icon="whatsapp" href="/integrations/whatsapp">
    Send messages and templates via WhatsApp
  </Card>

  <Card title="Webhooks" icon="webhook" href="/integrations/webhooks">
    Real-time event notifications
  </Card>

  <Card title="API Access" icon="code" href="/integrations/api">
    Full programmatic control
  </Card>
</CardGroup>

### 5. Analytics & Insights

Make data-driven decisions with comprehensive analytics:

* **Call Metrics**: Success rate, duration, outcomes
* **Transcripts**: Full conversation records
* **Sentiment Analysis**: Understand customer emotions
* **Export Capabilities**: Download data for further analysis

[Learn More →](/analytics/overview)

### 6. Phone Number Management

Flexible telephony options:

* **Multiple Providers**: Exotel, Jambonz, SIP Trunk support
* **Number Import**: Add your own numbers
* **Shared Pool**: Use shared numbers to get started
* **Outbound Calling**: Make calls programmatically

[Learn More →](/phone-numbers/overview)

## Platform Architecture

```mermaid theme={null}
graph TD
    A[User Interface] --> B[Agent Management]
    A --> C[Campaign Manager]
    A --> D[Knowledge Base]

    B --> E[Voice Engine]
    C --> E
    D --> E

    E --> F[Telephony Gateway]
    E --> G[AI Models]

    F --> H[Phone Calls]
    G --> E

    E --> I[Analytics Engine]
    I --> J[Dashboard]
```

## User Roles & Permissions

<Note>
  Currently, all users in an organization have full access. Role-based access
  control is coming soon.
</Note>

## Platform Limits

<AccordionGroup>
  <Accordion title="Agent Limits">
    * **Starter**: Up to 5 agents
    * **Professional**: Up to 50 agents
    * **Enterprise**: Unlimited agents
  </Accordion>

  <Accordion title="Campaign Limits">
    * **Max Recipients per Campaign**: 100,000 - **Concurrent Calls**: Depends on
      plan (10-1000) - **CSV File Size**: Up to 50MB
  </Accordion>

  <Accordion title="Knowledge Base Limits">
    * **Document Size**: Up to 100MB per file - **Total Storage**: Depends on plan
      (10GB-1TB) - **Supported Formats**: PDF, TXT, DOCX, CSV
  </Accordion>

  <Accordion title="API Rate Limits">
    * **API Calls**: 1000 requests/minute
    * **Burst Limit**: 5000 requests/minute
    * **Daily Limit**: 1,000,000 requests
  </Accordion>
</AccordionGroup>

## Security & Compliance

### Data Security

* **Encryption**: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
* **Data Residency**: Choose your data region
* **Access Control**: Organization-level isolation
* **Audit Logs**: Complete activity tracking

### Compliance

<CardGroup cols={3}>
  <Card title="SOC 2 Type II" icon="shield-check">
    Certified for security controls
  </Card>

  <Card title="GDPR Compliant" icon="scale-balanced">
    European data protection
  </Card>

  <Card title="HIPAA Ready" icon="user-shield">
    Healthcare compliance available
  </Card>
</CardGroup>

## Supported Integrations

### Pre-built Integrations

* **CRMs**: Zoho CRM (more coming soon)
* **Messaging**: WhatsApp Business API
* **Webhooks**: Make, n8n, Zapier, custom endpoints
* **Telephony**: Exotel, Jambonz, SIP Trunk

### Custom Integrations

Use our API and MCP Tools to integrate with any system:

```javascript theme={null}
// Example: Create an agent via API
const response = await fetch("https://api.graine.ai/api/v1/agents", {
  method: "POST",
  headers: {
    Authorization: "Bearer YOUR_TOKEN",
    "Content-Type": "application/json",
  },
  body: JSON.stringify({
    name: "Support Agent",
    language: "English",
    voice: "Anika",
  }),
});
```

[View Full API Documentation →](/api-reference/introduction)

## Platform Support

### Browser Requirements

* **Recommended**: Chrome, Firefox, Safari (latest versions)
* **Web Calling**: Chrome, Firefox recommended
* **Mobile**: iOS Safari, Chrome for Android

### System Requirements

* **Internet**: Stable broadband connection (1+ Mbps)
* **Microphone**: Required for web calling
* **Speakers/Headphones**: Recommended for best audio quality

## Next Steps

<CardGroup cols={2}>
  <Card title="Create Your First Agent" icon="robot" href="/quickstart">
    Get started in 10 minutes
  </Card>

  <Card title="Explore Features" icon="compass" href="/features/agent-creation">
    Deep dive into capabilities
  </Card>

  <Card title="API Documentation" icon="code" href="/api-reference/introduction">
    Build custom integrations
  </Card>

  <Card title="Best Practices" icon="star" href="/guides/best-practices">
    Learn from experts
  </Card>
</CardGroup>