> ## Documentation Index
> Fetch the complete documentation index at: https://graine.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Support & Help

> Get the help you need to succeed with Graine AI

## We're Here to Help! 👋

Our team is dedicated to helping you get the most out of Graine AI. Whether you're just getting started or need advanced technical assistance, we're here to support you every step of the way.

## Contact Us

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope">
    **[support@graine.ai](mailto:support@graine.ai)** Get detailed help via email - we typically respond within 24 hours
  </Card>

  <Card title="Phone Support" icon="phone">
    **+91 7683000178** Mon-Fri: 9 AM - 6 PM IST For urgent technical issues
  </Card>
</CardGroup>

## What We Can Help You With

### 🚀 Getting Started

New to Graine AI? We can help you:

* **Set up your account** and configure your organization
* **Create your first voice agent** with the right voice and language
* **Launch your first campaign** and make test calls
* **Understand the platform** features and capabilities

<Card title="New User Guide" icon="rocket" href="/quickstart">
  Follow our quickstart guide to get up and running in 10 minutes
</Card>

### 🤖 Agent Creation & Configuration

Need help building the perfect agent? We assist with:

* **Voice selection** and language configuration
* **Agent behavior customization** and personality tuning
* **FAQ setup** and knowledge base integration
* **Template selection** for common use cases
* **Testing and optimization** of agent responses

<CardGroup cols={2}>
  <Card title="Agent Creation" icon="robot" href="/features/agent-creation">
    Learn how to create agents
  </Card>

  <Card title="Agent Configuration" icon="gear" href="/features/agent-configuration">
    Configure and optimize your agents
  </Card>
</CardGroup>

### 📞 Campaign Management

Running campaigns? We can help with:

* **Campaign setup** and scheduling strategies
* **CSV file formatting** and contact list preparation
* **Working hours** and timezone configuration
* **Retry logic** and failure handling
* **Custom variables** for personalized calls
* **Performance tracking** and optimization

<CardGroup cols={2}>
  <Card title="Creating Campaigns" icon="bullhorn" href="/campaigns/creating-campaigns">
    Set up your first campaign
  </Card>

  <Card title="CSV Format Guide" icon="file-csv" href="/campaigns/csv-format">
    Format your contact lists correctly
  </Card>
</CardGroup>

### 🔧 Integrations & Tools

Connecting external services? We support you with:

* **MCP tools integration** for external APIs
* **WhatsApp integration** setup and configuration
* **Webhook configuration** for real-time notifications
* **API implementation** and authentication
* **CRM connections** and data synchronization

<CardGroup cols={2}>
  <Card title="MCP Tools" icon="plug" href="/integrations/mcp-tools">
    Connect to external services
  </Card>

  <Card title="API Reference" icon="code" href="/api-reference/introduction">
    Integrate via our API
  </Card>
</CardGroup>

### 📚 Knowledge Base & Documents

Setting up your knowledge base? We help with:

* **Document uploads** and formatting
* **Collection management** and organization
* **Agent connection** to knowledge sources
* **Best practices** for knowledge base optimization

<Card title="Knowledge Base Guide" icon="book" href="/knowledge-base/overview">
  Learn how to set up your knowledge base
</Card>

### 📊 Analytics & Reporting

Understanding your data? We assist with:

* **Metric interpretation** and KPI tracking
* **Call transcript analysis** and insights
* **Performance optimization** recommendations
* **Data export** and custom reporting
* **Cost optimization** strategies

<CardGroup cols={2}>
  <Card title="Analytics Overview" icon="chart-line" href="/analytics/overview">
    Understand your metrics
  </Card>

  <Card title="Cost Optimization" icon="dollar-sign" href="/guides/cost-optimization">
    Reduce your costs
  </Card>
</CardGroup>

### 📱 Phone Numbers & Calling

Phone number issues? We help with:

* **Phone number provisioning** and setup
* **Provider configuration** and selection
* **SIP trunk integration** for enterprise
* **Call quality troubleshooting** and optimization
* **Number porting** and migration

<Card title="Phone Numbers" icon="hashtag" href="/phone-numbers/overview">
  Learn about phone number setup
</Card>

## Common Support Topics

<AccordionGroup>
  <Accordion title="Technical Issues & Troubleshooting">
    * Agent not responding correctly
    * Call quality or connectivity issues
    * Integration failures or errors
    * Authentication and API problems
    * Platform access issues

    📖 Check our [Troubleshooting Guide](/guides/troubleshooting) first
  </Accordion>

  {" "}

  <Accordion title="Billing & Account Management">- Plan upgrades or downgrades - Billing questions and invoices - Usage limits and quotas - Payment methods and updates - Account settings and permissions 💰 See our [Pricing Page](/resources/pricing) for plan details</Accordion>

  {" "}

  <Accordion title="Best Practices & Optimization">- Agent performance improvement - Campaign optimization strategies - Cost reduction techniques - Conversation flow design - Quality assurance tips ⭐ Visit our [Best Practices Guide](/guides/best-practices)</Accordion>

  <Accordion title="Partnerships & Enterprise Solutions">
    * White-label solutions
    * Agency partnerships
    * Enterprise plans
    * Custom integrations
    * Dedicated support options

    🤝 Learn about [Partnerships](/partnerships/overview)
  </Accordion>
</AccordionGroup>

## Self-Service Resources

Before reaching out, you might find your answer here:

<CardGroup cols={3}>
  <Card title="Documentation" icon="book-open" href="/introduction">
    Browse all our guides and tutorials
  </Card>

  <Card title="FAQ" icon="circle-question" href="/resources/faq">
    Frequently asked questions
  </Card>

  <Card title="Changelog" icon="clock-rotate-left" href="/resources/changelog">
    Latest features and updates
  </Card>
</CardGroup>

## Response Times

We're committed to helping you quickly:

| Priority     | Response Time   | Description                       |
| ------------ | --------------- | --------------------------------- |
| **Critical** | Within 4 hours  | System outages, production issues |
| **High**     | Within 8 hours  | Major feature blocking issues     |
| **Normal**   | Within 24 hours | General questions and guidance    |
| **Low**      | Within 48 hours | Feature requests, enhancements    |

<Note>Response times are for business hours (Mon-Fri, 9 AM - 6 PM IST). Critical issues may receive support outside business hours.</Note>

## When Contacting Support

To help us assist you faster, please include:

✅ **Your account email** or organization name\
✅ **Detailed description** of the issue or question\
✅ **Steps to reproduce** (for technical issues)\
✅ **Screenshots or error messages** (if applicable)\
✅ **Relevant agent IDs or campaign IDs**\
✅ **What you've already tried** to resolve the issue

## Enterprise Support

Need dedicated support for your organization?

<Card title="Contact Sales" icon="handshake" href="mailto:support@graine.ai?subject=Enterprise Support Inquiry">
  Reach out to learn about our enterprise support packages with faster response times, dedicated account management, and priority assistance.
</Card>

***

## Still Can't Find What You Need?

<CardGroup cols={2}>
  <Card title="Email Us" icon="envelope" href="mailto:support@graine.ai">
    [support@graine.ai](mailto:support@graine.ai)
  </Card>

  <Card title="Call Us" icon="phone">
    +91 7683000178 Mon-Fri: 9 AM - 6 PM IST
  </Card>
</CardGroup>

<Tip>Our team reads every message and is genuinely excited to help you succeed with Graine AI. Don't hesitate to reach out! 💪</Tip>