What are Campaigns?
Campaigns allow you to automate voice calls to a list of contacts using your configured agents. Perfect for outbound sales, reminders, surveys, and customer outreach.Key Features
Bulk Calling
Call hundreds or thousands of contacts automatically
Smart Scheduling
Schedule calls by timezone and working hours
Auto Retry
Automatically retry failed calls with configurable settings
Progress Tracking
Monitor campaign progress in real-time
Campaign Workflow
Campaign Status
Campaigns progress through these states:| Status | Description |
|---|---|
| Draft | Created but not started |
| Scheduled | Waiting for start time |
| Active | Currently making calls |
| Paused | Temporarily stopped (can resume) |
| Completed | All calls finished or end time reached |
| Failed | Campaign encountered errors |
Campaign Settings
Basic Information
- Campaign name
- Selected agent
- Phone numbers to use
- Schedule (start/end dates and times)
Working Hours
- From hour (e.g., 9 AM)
- To hour (e.g., 6 PM)
- Timezone
- Days of week
Retry Configuration
- Max retry count (default: 5)
- Cooldown between retries (default: 45 minutes)
- Retries only during working hours
Use Cases
Outbound Sales
Outbound Sales
- Lead generation
- Product demonstrations
- Appointment setting
- Follow-up calls
Customer Service
Customer Service
- Service reminders - Appointment confirmations - Follow-up surveys - Feedback collection
Surveys & Research
Surveys & Research
- Market research - Customer satisfaction surveys - Product feedback - Opinion polls
Reminders & Notifications
Reminders & Notifications
- Appointment reminders
- Payment reminders
- Event notifications
- Subscription renewals
Best Practices
Start Small
Test with 10-20 contacts before full campaign
Respect Hours
Honor timezones and working hours
Moderate Retries
Use 3-5 retries with appropriate cooldowns
Test Agent
Thoroughly test your agent before launch
Next Steps
Create Campaign
Step-by-step campaign creation guide
CSV Format
Learn the correct format for contact lists