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What is Graine AI?

Graine AI is an enterprise-grade conversational AI platform designed to help businesses automate voice interactions at scale. Whether you need customer support, sales automation, or appointment scheduling, Graine AI provides the tools to build and deploy intelligent voice agents.

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Core Capabilities

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1. Voice Agent Creation

Create custom voice agents tailored to your specific needs:
  • Multi-language Support: 10+ languages including English, Hindi, Tamil, Malayalam, and more
  • Natural Voice Selection: Choose from male and female voice profiles
  • Customizable Personality: Define how your agent speaks and behaves
  • Template Library: Start with pre-built templates for common use cases
Learn More →

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2. Campaign Management

Run targeted voice campaigns with precision:
  • Bulk Upload: Import thousands of contacts via CSV
  • Custom Variables: Personalize conversations for each recipient
  • Smart Scheduling: Schedule campaigns with date/time control
  • Real-time Monitoring: Track campaign progress live
Learn More →

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3. Knowledge Base Integration

Empower your agents with contextual information:
  • Document Upload: Support for PDF, TXT, DOCX, CSV
  • Collections: Organize documents by topic or category
  • Agent Assignment: Link specific knowledge to agents
  • Automatic Indexing: Fast semantic search
Learn More →

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4. Tools & Integrations

Connect your agents to external systems:

MCP Tools

Connect to APIs and external services

WhatsApp Integration

Send messages and templates via WhatsApp

Webhooks

Real-time event notifications

API Access

Full programmatic control

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5. Analytics & Insights

Make data-driven decisions with comprehensive analytics:
  • Call Metrics: Success rate, duration, outcomes
  • Transcripts: Full conversation records
  • Sentiment Analysis: Understand customer emotions
  • Export Capabilities: Download data for further analysis
Learn More →

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6. Phone Number Management

Flexible telephony options:
  • Multiple Providers: Exotel, Jambonz, SIP Trunk support
  • Number Import: Add your own numbers
  • Shared Pool: Use shared numbers to get started
  • Outbound Calling: Make calls programmatically
Learn More →

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Platform Architecture

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User Roles & Permissions

Currently, all users in an organization have full access. Role-based access control is coming soon.

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Platform Limits

  • Starter: Up to 5 agents
  • Professional: Up to 50 agents
  • Enterprise: Unlimited agents
  • Max Recipients per Campaign: 100,000 - Concurrent Calls: Depends on plan (10-1000) - CSV File Size: Up to 50MB
  • Document Size: Up to 100MB per file - Total Storage: Depends on plan (10GB-1TB) - Supported Formats: PDF, TXT, DOCX, CSV
  • API Calls: 1000 requests/minute
  • Burst Limit: 5000 requests/minute
  • Daily Limit: 1,000,000 requests

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Security & Compliance

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Data Security

  • Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Data Residency: Choose your data region
  • Access Control: Organization-level isolation
  • Audit Logs: Complete activity tracking

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Compliance

SOC 2 Type II

Certified for security controls

GDPR Compliant

European data protection

HIPAA Ready

Healthcare compliance available

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Supported Integrations

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Pre-built Integrations

  • CRMs: Zoho CRM (more coming soon)
  • Messaging: WhatsApp Business API
  • Webhooks: Make, n8n, Zapier, custom endpoints
  • Telephony: Exotel, Jambonz, SIP Trunk

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Custom Integrations

Use our API and MCP Tools to integrate with any system: 
// Example: Create an agent via API
const response = await fetch("https://api.graine.ai/api/v1/agents", {
  method: "POST",
  headers: {
    Authorization: "Bearer YOUR_TOKEN",
    "Content-Type": "application/json",
  },
  body: JSON.stringify({
    name: "Support Agent",
    language: "English",
    voice: "Anika",
  }),
});
View Full API Documentation →

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Platform Support

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Browser Requirements

  • Recommended: Chrome, Firefox, Safari (latest versions)
  • Web Calling: Chrome, Firefox recommended
  • Mobile: iOS Safari, Chrome for Android

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System Requirements

  • Internet: Stable broadband connection (1+ Mbps)
  • Microphone: Required for web calling
  • Speakers/Headphones: Recommended for best audio quality

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Next Steps

Create Your First Agent

Get started in 10 minutes

Explore Features

Deep dive into capabilities

API Documentation

Build custom integrations

Best Practices

Learn from experts