Support & Help

Get the help you need to succeed with Graine AI

We’re Here to Help! 👋

Our team is dedicated to helping you get the most out of Graine AI. Whether you’re just getting started or need advanced technical assistance, we’re here to support you every step of the way.

Contact Us

Email Support

[e-mail] Get detailed help via email - we typically respond within 24 hours

Phone Support

[phone] Mon-Fri: 9 AM - 6 PM IST For urgent technical issues

What We Can Help You With

🚀 Getting Started

New to Graine AI? We can help you:

• Set up your account and configure your organization
• Create your first voice agent with the right voice and language
• Launch your first campaign and make test calls
• Understand the platform features and capabilities

New User Guide

Follow our quickstart guide to get up and running in 10 minutes

🤖 Agent Creation & Configuration

Need help building the perfect agent? We assist with:

• Voice selection and language configuration
• Agent behavior customization and personality tuning
• FAQ setup and knowledge base integration
• Template selection for common use cases
• Testing and optimization of agent responses

Agent Creation

Learn how to create agents

Agent Configuration

Configure and optimize your agents

📞 Campaign Management

Running campaigns? We can help with:

• Campaign setup and scheduling strategies
• CSV file formatting and contact list preparation
• Working hours and timezone configuration
• Retry logic and failure handling
• Custom variables for personalized calls
• Performance tracking and optimization

Creating Campaigns

Set up your first campaign

CSV Format Guide

Format your contact lists correctly

🔧 Integrations & Tools

Connecting external services? We support you with:

• MCP tools integration for external APIs
• WhatsApp integration setup and configuration
• Webhook configuration for real-time notifications
• API implementation and authentication
• CRM connections and data synchronization

MCP Tools

Connect to external services

API Reference

Integrate via our API

📚 Knowledge Base & Documents

Setting up your knowledge base? We help with:

• Document uploads and formatting
• Collection management and organization
• Agent connection to knowledge sources
• Best practices for knowledge base optimization

Knowledge Base Guide

Learn how to set up your knowledge base

📊 Analytics & Reporting

Understanding your data? We assist with:

• Metric interpretation and KPI tracking
• Call transcript analysis and insights
• Performance optimization recommendations
• Data export and custom reporting
• Cost optimization strategies

Analytics Overview

Understand your metrics

Cost Optimization

Reduce your costs

📱 Phone Numbers & Calling

Phone number issues? We help with:

• Phone number provisioning and setup
• Provider configuration and selection
• SIP trunk integration for enterprise
• Call quality troubleshooting and optimization
• Number porting and migration

Phone Numbers

Learn about phone number setup

Common Support Topics

Technical Issues & Troubleshooting

• Agent not responding correctly
• Call quality or connectivity issues
• Integration failures or errors
• Authentication and API problems
• Platform access issues

📖 Check our Troubleshooting Guide first

Billing & Account Management

- Plan upgrades or downgrades - Billing questions and invoices - Usage limits and quotas - Payment methods and updates - Account settings and permissions 💰 See our Pricing Page for plan details

Best Practices & Optimization

- Agent performance improvement - Campaign optimization strategies - Cost reduction techniques - Conversation flow design - Quality assurance tips ⭐ Visit our Best Practices Guide

Partnerships & Enterprise Solutions

• White-label solutions
• Agency partnerships
• Enterprise plans
• Custom integrations
• Dedicated support options

🤝 Learn about Partnerships

Self-Service Resources

Before reaching out, you might find your answer here:

Documentation

Browse all our guides and tutorials

FAQ

Frequently asked questions

Changelog

Latest features and updates

Response Times

We’re committed to helping you quickly:

Priority	Response Time	Description
Critical	Within 4 hours	System outages, production issues
High	Within 8 hours	Major feature blocking issues
Normal	Within 24 hours	General questions and guidance
Low	Within 48 hours	Feature requests, enhancements

Response times are for business hours (Mon-Fri, 9 AM - 6 PM IST). Critical issues may receive support outside business hours.

When Contacting Support

To help us assist you faster, please include:

✅ Your account email or organization name
✅ Detailed description of the issue or question
✅ Steps to reproduce (for technical issues)
✅ Screenshots or error messages (if applicable)
✅ Relevant agent IDs or campaign IDs
✅ What you’ve already tried to resolve the issue

Enterprise Support

Need dedicated support for your organization?

Contact Sales

Reach out to learn about our enterprise support packages with faster response times, dedicated account management, and priority assistance.

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Still Can’t Find What You Need?

Email Us

[e-mail]

Call Us

[phone] Mon-Fri: 9 AM - 6 PM IST

Our team reads every message and is genuinely excited to help you succeed with Graine AI. Don’t hesitate to reach out! 💪