WhatsApp Integration

Send WhatsApp messages from your voice agents

Overview

WhatsApp integration allows your voice agents to send WhatsApp messages during or after calls, enabling multi-channel communication.

Features

• Send template messages
• Send text messages
• Share media and documents
• Follow-up communications
• Message status tracking

Setup

1. Configure WhatsApp Tools

   Navigate to agent configuration → WhatsApp Tools

2. Add WhatsApp Credentials

   Enter your WhatsApp Business API credentials

3. Enable Tools

   Select which WhatsApp tools to enable for your agent

4. Test

   Test sending messages before going live

Use Cases

Appointment Confirmations

Send WhatsApp confirmation after booking appointment via call

Order Updates

Share tracking links and order details via WhatsApp

Follow-up Messages

Send additional information discussed during the call

Document Sharing

Share PDFs, images, or other documents

Next Steps

MCP Tools

Learn about other integration options