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Overview

After creating an agent, you can view and edit most aspects of its configuration. The agent configuration screen provides comprehensive control over your agent’s behavior.

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Agent Overview Card

The overview card displays:
  • Agent name and unique ID
  • Voice profile and language settings
  • Creation date
  • Quick test call button

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Configuration Sections

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1. System Prompt

The complete AI prompt that guides your agent’s behavior. Shows all sections including:
  • Introduction
  • Response Guidelines
  • Task
  • Conversation Flow
  • FAQs
Edit the system prompt for complete control over agent behavior

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2. Introduction & Objective

Defines the agent’s role and purpose. This section sets the context for how the agent presents itself.

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3. Response Guidelines

Rules for how the agent should respond:
  • Tone and style
  • Behavior instructions
  • Do’s and don’ts
  • Language preferences

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4. Task Definition

What the agent is trying to accomplish:
  • Success criteria
  • Goals
  • Key objectives

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5. Conversation Flow

Step-by-step flow of the conversation:
  • How to start
  • Question sequences
  • Handling objections
  • Closing statements

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6. FAQs

All configured question-answer pairs. You can:
  • Add new FAQs
  • Edit existing ones
  • Remove outdated questions
  • Reorder for priority

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7. Custom Variables

View and manage all custom variables:
  • Default variables (callee_name, mobile_number)
  • Custom variables you’ve created
  • Add new variables anytime
  • Update default values

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8. Voice Configuration

Adjust voice settings:
  • Voice profile (Mahesh, Anika, etc.)
  • Speech rate (adjustable slider)
  • Buffer size
  • Other voice parameters

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9. Agent Tasks

List of configured tasks with:
  • Task priorities
  • Dependencies
  • Execution order

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What Can Be Edited

  • System Prompt (full agent behavior)
  • Introduction & Objective
  • Response Guidelines
  • Task Definition
  • Conversation Flow
  • FAQs (add, edit, remove)
  • Custom Variables
  • Voice Profile
  • Voice Settings (speech rate, etc.)
  • Agent Tools (MCP tools, WhatsApp)
  • Agent ID (unique identifier)
  • Primary language (must create new agent)
  • Creation date
  • Historical call data

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Editing Your Agent

1

Access Configuration

From your dashboard, click on the agent you want to edit
2

Select Section to Edit

Click the edit icon next to any editable section
3

Make Changes

Update the content as needed. Changes are validated in real-time.
4

Save Changes

Click “Save” to apply your changes. The agent will be updated immediately.

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Best Practices

Test After Changes

Always test your agent after making changes

Update Incrementally

Make small changes and test before major updates

Review Transcripts

Check call transcripts to identify improvement areas

Keep FAQs Current

Regularly update based on actual customer questions

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Common Configuration Changes

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Adjusting Tone

Edit Response Guidelines to make your agent:
  • More formal or casual
  • Empathetic or direct
  • Brief or detailed

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Adding New Features

Update Task Definition to add capabilities like:
  • Appointment scheduling
  • Order tracking
  • Ticket creation
  • Information lookup

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Improving Flow

Modify Conversation Flow to:
  • Reduce conversation length
  • Handle objections better
  • Improve closing rates
  • Add qualification questions

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Next Steps

Test Your Changes

Use web calling to test modifications

Add Tools

Enhance with MCP tools and integrations