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Scheduling Overview

Graine AI provides flexible scheduling options to ensure calls are made at the right time for your audience.

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Schedule Configuration

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Start and End Times

Start Date/Time
When your campaign begins making calls End Date/Time
When your campaign stops (even if contacts remain)
All times are converted to your selected timezone

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Timezone Selection

Choose the appropriate timezone for your audience: Common Timezones:
  • Asia/Kolkata (UTC+5:30) - India
  • America/New_York (UTC-5:00) - Eastern US
  • America/Los_Angeles (UTC-8:00) - Pacific US
  • Europe/London (UTC+0:00) - UK
  • Europe/Paris (UTC+1:00) - Central Europe
  • Asia/Singapore (UTC+8:00) - Singapore
  • Australia/Sydney (UTC+10:00) - Australia
Always select the timezone of your call recipients, not your location

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Working Hours

Define when calls can be made:

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From Hour

Start of calling window (24-hour format)
  • Example: 9 for 9:00 AM
  • Example: 14 for 2:00 PM

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To Hour

End of calling window (24-hour format)
  • Example: 18 for 6:00 PM
  • Example: 21 for 9:00 PM

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Days of Week

Calls are made Monday-Sunday by default. The platform respects your working hours every day.

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Retry Scheduling

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Max Retry Count

How many times to retry failed or unanswered calls
  • Default: 5 retries
  • Recommended: 3-5 for most use cases
  • Higher counts for critical campaigns

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Cooldown Period

Time to wait between retry attempts
  • Default: 45 minutes
  • Minimum: 30 minutes
  • Recommended: 45-60 minutes
Retries only occur during working hours, never outside your defined window

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Best Practices

Always set timezone to match your recipients’ location, not yours. Calling at 3 AM is never a good idea!
Recommended windows: - B2B: 9:00 AM - 6:00 PM - B2C: 10:00 AM - 8:00 PM - Healthcare: 9:00 AM - 5:00 PM - Avoid: Before 9 AM or after 9 PM
Best days: - B2B: Tuesday-Thursday - B2C: Any weekday, Saturday mornings - Avoid: Mondays (busy), Fridays (distracted), Sunday evenings
For important calls: 5 retries with 45-min cooldown For general outreach: 3 retries with 60-min cooldown For surveys: 2 retries with 90-min cooldown
Check local holidays before scheduling campaigns. Pause campaigns during major holidays.

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Scheduling Examples

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Business Hours Campaign

Timezone: Asia/Kolkata
Start: 2025-01-20 09:00
End: 2025-01-25 18:00
Working Hours: 9:00 - 18:00
Retries: 3 with 60-min cooldown
This campaign will:
  • Start January 20th at 9 AM IST
  • Make calls only between 9 AM - 6 PM IST
  • End January 25th at 6 PM IST
  • Retry failed calls up to 3 times, waiting 60 minutes between attempts

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Multi-Day Outreach

Timezone: America/New_York
Start: 2025-02-01 10:00
End: 2025-02-15 20:00
Working Hours: 10:00 - 20:00
Retries: 5 with 45-min cooldown
This campaign will:
  • Run for 2 weeks
  • Call between 10 AM - 8 PM EST daily
  • Retry up to 5 times with 45-minute waits

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Monitoring Schedule Compliance

The platform automatically:
  • Pauses calls outside working hours
  • Resumes at the next working period
  • Tracks scheduled vs actual call times
  • Reports on schedule adherence

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Pausing and Resuming

You can manually:
  • Pause: Stop calls temporarily (schedule continues)
  • Resume: Restart calls (respects working hours)
  • Stop: End campaign permanently (cannot resume)
Paused campaigns will resume at the next working hours window

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Timezone Conversion

The platform handles timezone conversion automatically:
  • Display times in your selected timezone
  • Make calls at the correct local time
  • Account for daylight saving time changes

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Next Steps

Create Campaign

Set up your scheduled campaign

Best Practices

Learn campaign optimization tips