Knowledge Base Best Practices

Optimize your knowledge base for better results

Document Quality

Format Documents Properly

• Use clear headings and structure
• Break content into logical sections
• Use bullet points for lists
• Include table of contents for long documents

Content Guidelines

• Write in clear, simple language
• Avoid jargon where possible
• Define technical terms
• Include examples and use cases

Organization Strategy

By Topic

Create separate collections:

• Product A documentation
• Product B documentation
• General policies
• Technical specifications

By Use Case

Organize collections by:

• Customer support
• Sales information
• Technical support
• Billing and payments

Optimization Tips

Start with Essential Documents

Begin with your most frequently referenced documents

Test Agent Responses

Make test calls to verify agents retrieve correct information

Update Regularly

Keep documents current with latest product information

Monitor Usage

Track which documents are most referenced

Remove Outdated Content

Delete obsolete documents to avoid confusion

Common Issues

Agent Not Finding Information

• Check if collection is connected to agent
• Verify document content is clear and well-formatted
• Ensure search terms match document terminology

Incorrect Information

• Review document accuracy
• Update outdated information
• Remove conflicting documents

Performance Tips

• Keep documents focused and concise
• Use descriptive file names
• Maintain consistent formatting
• Regularly review and update content

Cost Management

Each collection costs ₹3/month:

• Combine related documents into one collection
• Delete unused collections
• Review monthly to optimize costs

Next Steps

Upload Documents

Start building your knowledge base